Refund policy

Refund and Replacement Policy

At The Sathi, we want you to love the tote bags you order from us. Each order is prepared with care, and we aim to ensure that you receive your product in good condition.

Damaged, Defective or Incorrect Products

If you receive a tote bag that is damaged, defective, misprinted, or different from the product you ordered, please contact us within 48 hours of delivery.

Please include:

Your Shopify order number.
Clear photographs of the product and the issue.
An unboxing video, if available.
A brief description of the issue.

Our team will review your request and may ask for additional information to verify the issue.

If the claim is approved, we will arrange a suitable replacement at no additional cost. If a replacement is unavailable or unsuitable, we will discuss an appropriate refund.

Returns for Change of Mind

As our products may be made to order, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect product selection.

However, this does not affect any rights you may have under applicable consumer protection laws.

Incorrect Product Selection

Please carefully review your selected design, colour, and other product options before placing your order. Contact us immediately if you notice an error after ordering. We will try to help if production has not started.

Refund Processing

Where a refund is approved, we will initiate it through the applicable payment method. Processing and crediting times may vary depending on the payment provider and bank.

For orders paid through a manual UPI payment method, we may contact you to verify the payment and arrange the refund to the appropriate payment account.

Shipping charges will be refunded where applicable under our policy or applicable law.