Refund policy

Last Updated: September 2026

At The Sathi, we want you to love your purchase. If there's an issue with your order, we're here to help.

Returns

• Returns can be requested within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition.
• Customized or personalized products cannot be returned unless damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
• Email photos of the product and packaging to support@thesathi.com.
• We will offer a replacement or full refund.

Refunds

• Approved refunds will be processed within 5–7 business days after verification.
• Refunds will be credited to the original payment method.
• COD refunds will be processed via UPI or bank transfer.

Non-Returnable Items

• Personalized/customized products
• Gift cards
• Products damaged due to misuse