Shipping policy

Shipping Policy

At The Sathi, we deliver thoughtfully designed tote bags to customers across India.

Order Processing

Our tote bags are fulfilled through our print-on-demand production partner. Processing begins after an order is received and the required payment is confirmed.

Please allow approximately 2–5 business days for processing and dispatch, subject to product availability and production conditions. Confirm this estimate with our fulfilment partner before publishing.

Delivery Estimates

After dispatch, delivery generally takes an estimated 3–7 business days, depending on the destination, courier service, and local conditions.

These timelines are estimates and are not guaranteed. Remote locations, public holidays, weather conditions, and courier delays may affect delivery.

Shipping Charges

Shipping charges are displayed at checkout before you complete your order. Any applicable shipping fees will be included in your order total.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

Incorrect Address

Please ensure that your shipping address, PIN code, phone number, and email address are accurate before placing your order.

If you notice an error, contact us immediately. Address changes may not be possible once an order has entered production or been dispatched.

Delayed, Lost or Undelivered Orders

If your order is delayed or the tracking information has not updated, please contact us with your order number. We will investigate with the relevant fulfilment or courier partner and help you with the next steps.